Support Services Offered:
- Live Chat Support
- Phone Support
- Self-Service Portals
- Email Support
- SMS/Text Support
https://gb.nissanmarketingportal.com
01245 283843
SPEED AND AVAILABILITY OF SUPPORT SERVICES
When Nissan GB required a centralised marketing portal to streamline every aspect of their dealership communications — from literature and assets to packshots, aftersales, and, crucially, their new graphics shop — speed and reliability were paramount. Our team worked intensively over a three-month period, attending weekly Teams meetings and phone calls with Nissan GB, their web developers, marketing agency, and accounts team to build a seamless system that allowed their 140 dealers nationwide to order brand-approved graphics directly through their marketing portal.
To ensure smooth day-to-day operation, we established a dedicated email inbox (nissan@...) that receives orders in real time from the portal. Each order includes full details — delivery addresses, costs, and visual proofs — allowing our studio team to act immediately. Dealers benefit from an efficient five-working-day delivery turnaround, with automated tracking information sent directly to them. Should a query arise, they can contact us through the portal and receive a response within 24 hours, with most issues resolved the same day. This level of responsiveness ensures minimal disruption to their campaigns and builds dealer confidence in the service.
KNOWELDGE AND COMPETENCE OF SUPPORT STAFF
Our collaboration with Nissan demanded deep technical knowledge of print production, materials, and application methods. Nissan’s marketing team, while highly creative, often relies on Joyce Design’s expertise to translate visual concepts into practical, cost-effective signage solutions. We regularly advise them on decal design, material choice, and installation considerations to achieve maximum visual impact while maintaining brand consistency and cost control.
Our in-house design and artwork team also adapt each graphics kit to ensure ease of application for the end user. We build in practical installation features such as controlled edges, door shut cuts, and pre-aligned sections to eliminate the need for cutting tools on-site. Every kit is supplied with step-by-step installation instructions and application tools, ensuring dealers can install graphics correctly and confidently. This combination of technical skill and proactive communication has made us a trusted partner and an extension of Nissan’s own marketing operation. Our attention to detail means dealership staff — often without formal signage training — can achieve a flawless result every time. It’s not just technical expertise we offer; it’s the reassurance that every dealership will represent the Nissan brand perfectly.
POSITIVE FEED-BACK FROM CUSTOMER
The feedback from Nissan GB and its dealer network has been overwhelmingly positive. Dealers have praised the simplicity of the ordering process and the quality and consistency of the graphics. By centralising their graphics supply through our service, Nissan has seen a marked improvement in brand compliance across dealerships nationwide.
The marketing team has also expressed appreciation for our quick turnaround and flexibility — especially when last-minute campaign deadlines arise. They frequently comment on the reliability of our communication and the reassurance that any issue will be handled promptly and professionally. This ongoing partnership has evolved into a long-term relationship built on trust, responsiveness, and shared goals.
For Nissan’s marketing team, our reliability has been transformative. When they send out a dealer bulletin, they know that within ten working days, those graphics will be designed, uploaded, ordered, printed, and on-site. They frequently tell us how much they value our flexibility, our quick responses, and our ability to make complex logistics look effortless.
EFFECTIVENESS IN RESOLVING ISSUES
The biggest challenge was coordination. The portal involved four separate organisations — Nissan GB, their marketing agency, a web development team, and us as the graphics manufacturer. Each had their own systems, priorities, and processes. We became the bridge between them all, ensuring that information flowed smoothly and problems were solved collaboratively. We developed a structured workflow that ensures every order, from portal submission to delivery, is traceable and accountable.
If an order is delayed or mis-delivered, our support team steps in immediately to resolve the issue. We liaise directly with the courier, update the customer within hours, and reissue any missing items if necessary. Thanks to this system, issues are typically resolved within 24 hours, ensuring dealers remain confident in the reliability of the service.
AVAILABILTY OF COMPREHENSIVE SUPPORT MATERIALS
To support the dealer network, each graphics kit is delivered with a clear set of printed installation instructions and the required application tools. Additionally, the online portal provides product visuals and detailed order forms that capture all required information — including dealership name, phone number, and unique QR code linking to their local website — to ensure accuracy and personalisation. This self-service approach empowers dealers while minimising the need for technical assistance, making the process smooth and efficient. By combining automation with hands-on guidance, we’ve created a support experience that’s both human and highly efficient.
GOING THE EXTRA MILE
Throughout this partnership, we have consistently gone beyond our contracted obligations to ensure success. Our team frequently produces custom visuals for Nissan within 24 hours — sometimes turning around five or more designs in a single day — to meet tight marketing deadlines. We also provide additional design support when their internal team is at capacity, ensuring campaigns remain on schedule.
Our ability to adapt quickly, communicate clearly, and collaborate across multiple stakeholders has been key to delivering a truly customer-focused service. We don’t just provide graphics — we provide confidence, reliability, and partnership to one of the world’s most recognisable automotive brands. Our partnership with Nissan GB has never been just about supplying graphics. It’s about supporting an entire dealer network, protecting a global brand’s visual integrity, and doing whatever it takes to make sure every project runs smoothly. That’s what exceptional customer support means to us.
TESTIMONIAL
We've been working with Joyce Design for all our car decals and showroom window graphics, and the experience has been nothing short of exceptional. Edd and the team are incredibly easy to work with: responsive, reliable, and consistently deliver high-quality results on time, every time. What really sets Joyce Design apart is their expertise. They don’t just take a brief and run with it, they collaborate with us to ensure every concept is practical and achievable. Their input has been invaluable in helping us create graphics that look fantastic on vehicles and in showrooms alike.
Dealer Retail & Fleet Section Manager
